Conversational Artificial Intelligence is an ever-growing field, with the increased use of chatbots in almost every field there are multiple streams of possibilities that are both being explored or untapped. Chatbots aid people from different fields, mainly to help in reducing the manpower required for simple and repetitive tasks. These chatbots provide AI assistance to customers be it assistant bots, support chatbots, skill chatbots, and transactional bots. With the advancement in artificial intelligence, chatbots can not only converse via text but can also facilitate a voice conversational interface. Conferbot provides a Simple No-Code Chatbot Builder to increase your conversions, understand your customers & build engaging conversational experiences.

The Future of AI Chatbots

Many companies use chatbots to improve their user experience and satisfaction. Chatbots were able to answer customers' general queries but now they are more than just FAQs, they can give you suggestions and guidance.Let’s have a look at a few chatbot trends and where they are heading to:

Human-like behavior of chatbots

Chatbots can provide a certain set of pre-fixed answers to a pre-set number of questions but these questions and answers often lack a human touch, that is, the questions and answers seem very rigid and any variation in the question or the tone of the question and the bot will not be able to answer it.

This rigidity is what causes a lack of human behavior in chatbots but with the developments in NLP, Machine Learning, and Artificial Intelligence, chatbots can deliver more personalized and custom answers to improve customer experience and customer relationships. Sentiment analysis also helps these bots to understand what the customer feels or is trying to express.

Increased usage of voice bots

The number of people whose day doesn’t pass by without saying “Ok Google...”, “Hey Siri...” or “Alexa...” are increasing. Voice assistants and bots are becoming popular day by day due to the convenience they provide why would anyone type out a whole command when they could easily get it done by just saying it out loud. Voice-enabled bots can provide real-time and reliable data insights and more personalization which increases the customer experience and satisfaction.

Usage of chatbots within an organization

Chatbots are not just for communicating with customers they are also being utilized for internal affairs within an enterprise. Recruitment and Human Resources can utilize chatbots and they allow for automation of repetitive small activities, easing the workload and liberating employees to focus on more important tasks. These chatbots can increase employee productivity by up to 70%. To read more on HR Chatbots click here.

Chatbots can also handle internal help desk as they can handle common queries allowing desk agents more time to work on complex queries. Another usage of chatbots is in employee onboarding which is a part of an HR department, employee screening with general questions can all be carried out by bots even introducing them to the organizations and their practices.

If you have watched Marvel’s Loki then you would remember “Miss Minutes” a hologram, her duties were similar to that of a chatbot, and handled similar tasks by introducing everyone and briefing them about the TVA even walked Loki through their history.

Heighten customer experience via sentiment analysis

Chatbots are not just about answering a set of questions they also require creating a delightful and memorable experience for their customers to ensure that they come back to you every time. With the help of sentiment analysis, chatbots could understand whether a conversation was going well or not and respond to customer emotions accordingly.

How does it help the customer? Understanding how the customer feels will help the chatbot modify its answers to match with the customer’s energy or emotion and if they seem frustrated or angry, they can be easily redirected to the right consultant to deliver effective support. Understanding how customers feel will help in surveying customer satisfaction and also make improvements when and where necessary. Read more about sentiment analysis in chatbots here.

Messaging platforms with chatbot capabilities

Messaging platforms are as widely used as social media and many well-established companies have extended their services to messaging platforms to notify users of their order updates or any similar services. Incorporating chatbots into these messaging platforms will heighten the scope of communicating to the customers.

It can increase marketing engagement, automate sales through chatbots, and even provide customer support when the support team takes longer to respond or isn’t available. There are many more possibilities that are yet to be explored.

Final Thoughts

With the increase in technological advancements in Artificial Intelligence and conversational chatbots, there are many more unexplored opportunities. It is high time that you too include a chatbot in your business to help increase your customer satisfaction and experience, a chatbot qualifies and converts your visitors into customers by engaging them in a conversation rather than filling boring forms. It will also increase your employee productivity rates. And if you are looking for one then look no further Conferbot is the best choice you can make.

Why Conferbot? They use machine learning algorithms that improve with every conversation and sounds more natural and personalized than ever. You will never miss a query from your customers their bot adapts to any industry, specializes in the challenges you face. They are a one-stop solution.
Similar blog posts:
https://www.hubspot.com/stories/chatbot-marketing-future
https://blog.conferbot.com/2021/05/conferbot-next-generation-artificial.html
https://chatfuel.com/blog/posts/chatbot-experts-predict-future

Visit Conferbot - https://conferbot.com/