Conferbot Changelog

AI Agents, Email Inbox, Co-browsing & a Brand-New Widget

Our biggest release since 3.0. Build an AI agent that answers from your website in minutes, reply to email next to your chats, co-browse with visitors, and give your widget a whole new look with themes, mascots and animated launchers. Plus a faster, smarter inbox, native messaging channels, two-factor sign-in and a more generous Free plan.

New features

• AI agents that answer from your website, files and docs. Create a bot with no flow to design. It learns from your pages, documents and Q&A, answers in the visitor's language, cites its sources and hands over to a person when needed.
• Email inbox: answer email right beside your chats. Connect Gmail, Outlook or any IMAP mailbox. Emails arrive in your inbox correctly threaded, and your AI agent, a chatbot or your team can reply with To/Cc/Bcc, attachments, signatures and AI drafts.
• Co-browse with visitors, with their permission. See a live, privacy-safe view of the visitor's page from the inbox, point at things and, with a second approval, guide them. Typed text and payment fields are always hidden.
• Quickstart: a working AI bot in minutes. Point Quickstart at your website, upload files or describe your business in one sentence. It reads your key pages, writes help articles, matches your brand colours and walks you through try, customise and go live.
• Agent Studio with a live knowledge graph. Manage AI agents in one place: a map of every page and topic your agent learned, a playground that streams replies, version history you can restore, ready-made templates for every setting and one-click deploy to any channel.
• A brand-new widget: 17 themes, 50 one-tap styles and Fun themes. Every theme works in light, dark or auto and can use your brand colours and fonts. Ten bold Fun themes, chat backgrounds, typing indicators and sound packs complete the look.
• Mascot studio and animated launchers. Design your bot's character or pick one of 17 industry mascots. Choose a launcher shape (speech bubble, squircle, edge or peek tab), animated entrances, attention loops and smooth screen transitions like honeycomb.
• Greeting bubbles that get noticed. Choose a text-message, handwritten note, frosted glass, push notification, voice note, aurora or neon greeting, with page rules so each page gets the right message.
• A smarter home screen with "Ask anything". Visitors can search your help centre or ask the AI from the home screen, see suggestions for the page they're on, and find trust signals like your rating, team photos and customer logos.
• "Show me on the page" answers. When a visitor asks where something is, the AI scrolls to the exact section of your site that answers it and highlights it, while the chat stays open.
• Streaming AI replies with source cards and ratings. Answers appear word by word as they are written, show their sources as swipeable cards, and let visitors rate each answer and say why.
• Native WhatsApp, Instagram, Messenger, Slack, Discord and Telegram. Connect in one click with branded setup and a live preview. Discord, Slack and Telegram post under your own bot name, and you choose whether an AI agent or a flow answers on each channel.
• Live translation in conversations. Visitors write in their language and agents in theirs. Messages are translated both ways automatically, with "Show original" always one click away.
• Transfer chats and take over any conversation. Hand a live chat to a teammate or a team with a pinned note, step into any conversation mid-flow or mid-AI answer, and hand it back to the bot where it paused.
• Read receipts, typing preview, edit and unsend. Sent, delivered and seen ticks on both sides, a preview of what the visitor is typing (switchable per bot), and 15 minutes to edit or unsend an agent message.
• Catch-up cards and an AI copilot for agents. When you join a chat, a short AI summary shows what the visitor wants, the facts collected and their mood. The copilot drafts replies for you to review.
• Live visitors: see who's on your site and say hi first. A real-time list of visitors with their current page, time on site, country and device. Send a proactive message that opens a chat.
• Topics and AI Answers insights. See what visitors ask grouped into topics with volume, trend, AI resolution and CSAT, review every rated AI answer with its sources, and fix gaps in one click with an article or instruction.
• Automatic tags and sentiment. AI tags conversations with your labels and flags negative sentiment, with sentiment dots and a filter in the inbox.
• Teams, smart assignment, macros and automation rules. Route chats by round robin or load with capacity, skills and teams; let agents set Available or Away; and run macros that reply and label, assign, snooze, close or transfer in one step.
• A better wait for a human. Waiting visitors see their place in line, an honest reply time and helpful articles, can play a quick mini-game, and can leave their email so your reply reaches them later.
• Contacts CRM across every channel. One contact record across web, WhatsApp, email and more, with custom attributes, segments, CSV import, first-touch source and past conversations.
• Public help centre portal and AI help-centre builder. Publish a branded help centre with search, categories and "Was this helpful?" votes. The builder plans articles from your sources, writes them in your tone and flags ones that go stale.
• Carousel step and new Mailchimp, Segment and Salesforce steps. Build swipeable picture-card carousels, and send leads to Mailchimp, Segment or Salesforce with live field pickers and success or failure paths.
• Two-factor authentication and more ways to sign in. Protect your account with an authenticator app and backup codes. Sign in with Apple, GitHub or Facebook, an email code, a magic link, or SSO for your workspace.
• Full phone layout and right-to-left Arabic. Use the dashboard on your phone with a bottom tab bar and card layouts, and work in Arabic with a full right-to-left layout and 14 translated languages.

Improvements

• Free plan now includes 3 chatbots. Free includes 3 chatbots, 2 team seats and 600 chats a month, and every limit prompt tells you exactly which plan lifts it.
• A rebuilt Customize studio with a real-widget preview. Settings are organised by goal, the preview runs your actual widget on a realistic website, and a save bar shows what's still unpublished.
• A calmer, faster inbox. Two-line conversation rows, saved views, a pinned "Needs reply" group, bulk actions, right-click menus, Cmd/Ctrl+K and keyboard shortcuts.
• New bots launch with a polished look. New bots take their brand colour from your logo and start with the speech-bubble launcher, a text-message greeting, the home screen and the honeycomb transition.
• Wait timers and SLA colours. Waiting chats show a live timer that turns amber, then red, at thresholds you set, and first-response times feed your reports.
• Honest reply times for visitors. Show an automatic reply time based on your team's real response speed, your own wording, or nothing at all, plus when you're back during off-hours.
• Smarter, self-healing website learning. Crawls read product pages first, pick up where they stopped, and re-check pages visitors find have changed.
• Build with AI streams your flow and writes carousels. Watch the flow appear step by step, applied as a single undo step.
• Clear upgrade prompts instead of error toasts. Prompts name the feature you need, show annual savings and list what each plan unlocks.
• Keyboard and screen-reader friendly widget. The chat resizes above the phone keyboard, new messages are announced to screen readers, Esc closes the chat and motion is reduced for visitors who ask for it.
• Contacts, chat analytics and a real visitor funnel. Volume, geography and device views with drill-down filters, and a funnel from "saw the widget" to "reached a goal" that highlights the biggest drop-off.
• Localised account emails. All account emails and server messages are translated into your language, with clearer, Conferbot-branded billing emails.

Fixes

• Help centre articles always show on your website. Articles written before our review workflow now appear in the widget's help centre again.
• Uploaded logos and avatars show in every preview. Your uploaded logo and avatar now appear in the Customize preview, onboarding and the Styles gallery instead of a placeholder.
• Option buttons are readable in every theme. Option buttons, tabs, stars and suggested questions now have readable colours in every theme and in dark mode.
• Auth pages stay light in dark mode. Sign-in, OTP, magic-link, signup and password pages now always render in their light design.
• Conversations survive reloads and reconnects. Unsent drafts, AI chats and live chats are kept when the page reloads, and the chat reconnects automatically after interruptions.
• Cleaner handovers. Each live chat has one clear owner, two agents can't claim the same chat, and the bot resumes correctly after an agent ends a handover.
• More dependable AI answers. Typos and follow-up questions still get answered, "talk to a human" always hands over, and "thanks" is no longer mistaken for goodbye.
• Reliable checkout and billing. Payments are verified before a plan is granted, checkout never gets stuck on "confirming", and duplicate free-plan invoices are gone.
• Customize settings always save. Every choice, from theme and brand colours to layout and custom CSS, now persists through publishing and templates.
• Bulk inbox actions work again. Assigning, snoozing, labelling and closing many conversations at once no longer skips them.

Security

• Verified SSO and stronger sign-in protection. SSO requires proof that you own your domain, sign-in pages are protected against bots, and API keys use explicit permission scopes.
• Access is revoked instantly. Disabled or deleted accounts, and their team members, lose access straight away on every device.
• Verified agents for every live-chat action. Takeovers, transfers and co-browsing require a verified agent of your workspace, and visitors never see agent-only data.
• Safer media and content. Uploaded files can never run as web pages, agent and bot content is cleaned before display, and channel webhooks are signature-checked.
• Spam and abuse protection. Team invites can't be abused to send spam, signups from abusive email domains are blocked and typo'd addresses are caught.

Performance

• Faster metrics and contacts. The metrics page and large contact lists load in a fraction of the time.
• Widget updates and images reach every site. Images are built into the widget and updates reach your website promptly.
• More reliable email delivery. Verification, password-reset and welcome emails have a backup delivery route, and bounced addresses are suppressed.

Build with AI, Product Analytics & Academy Refresh

This release supercharges the flow builder's AI assistant, refreshes the Academy experience end to end, rebuilds the Live Queue, and fixes clickable links in shared chats, plus a batch of builder polish and reliability improvements.

New features

• Build with AI reads your documents and links. Drag in a PDF, DOCX or TXT (up to 5 MB) or paste a URL, and the AI builds your flow from that content. Links mentioned in your prompt are fetched automatically.
• Build with AI, front and centre in the builder. Build with AI now lives in the nodes sidebar with a Conferbot mascot, with a rebuilt composer and colourful example prompts.
• A refreshed Academy. An interactive hero, a redesigned My Certificates page with stats, video lessons and course-overview videos, course cover images, and Start, Continue or Review actions on every course.
• A redesigned Live Queue. Visitor avatars, chatbot-name chips and wait badges that turn green, amber then red, plus agent avatars on active handovers and scrollable lists for large queues.

Improvements

• Knowledge Base tab placed before Customize. The Knowledge Base tab now sits before Customize in the builder header and is part of the guided tour.
• Tidier builder header. Tabs stay centred on every screen and no longer overlap the action buttons, with cleaner separators.
• Animated node previews and quick actions. Hovering a node in the builder sidebar shows an animated preview, and chatbot cards show quick-action shortcuts.
• A cleaner dashboard sidebar. A more consistent sidebar across the dashboard.

Fixes

• Links in shared chats are clickable. Links in chat messages on shared chat pages are now underlined, clickable and open in a new tab.
• Widget links open in a new tab. Clicking a message or agent link no longer navigates the page away from the conversation.
• Build with AI no longer warns about its own edits. The "This chatbot was changed elsewhere" warning no longer appears after an AI edit, and inserting a node can't leave a duplicate connection.
• Clear errors when knowledge base generation fails. Unreadable AI output now fails clearly instead of creating an empty knowledge base.
• More reliable billing. Failed payment webhooks retry, invoices are recorded more reliably and trial-ending notifications are sent.