Chatbots have become invaluable to the world of business. This revolutionary technology has been at the forefront of customer service for quite some time, helping businesses keep their clients happy without human intervention. With technology evolving continuously, chatbots are also becoming more impactful. The spectrum of technical solutions that these applications offer is proving to be eye-opening. From helpdesk support, to lead generation and business automation, the efficiency and the capabilities of these programs never cease to astonish us. Thanks to the power of technology, chatbots have made life easier for human beings. Industries of all kinds are now deploying this piece of software to fulfill their business demands. But, how did chatbots become so powerful and advantageous? Let us take a look at some of the technologies that play a crucial role in empowering chatbots.
Top Technologies That Are Empowering Chatbots In 2022
Table Of Contents:
- Artificial Intelligence And NLP
- Machine Learning
- Voice Activation Technology
- Interoperability
- No-Code ChatbotsLet Us Discuss These Technologies:
Artificial Intelligence And NLP
- Some of them are based on buttons and preloaded Q&A scripts.
- Others are based on technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP).
Bots that are programmed with the incorporation of such technologies come with incredible abilities. These bots can learn from conversations and respond to free-form user inputs. They also collect information from conversations to perform sentiment analysis. Chatbots, therefore, train themselves to detect the tone and the mood of a conversation with references to previous encounters, making them emotionally intelligent.
Machine Learning
Machine learning, similar to NLP, is based on algorithms. Machine learning chatbots constantly learn from inputs and train themselves to provide an accurate output. For example, Alexa is one voice assistant that makes use of audio speech detection, machine learning, and other technologies to analyze the commands of the user constantly. With time, it trains itself to be more precise with its solutions. Such rule-based chatbots are popular in the e-commerce sector for handling customer service requests.
Voice-Activation Technology
For those who prefer speaking instead of writing, voice bots can come in handy to solve their problems. Google Home and Amazon echo are such examples. These voice bots respond with pre-recorded voice messages and in some cases come with smartphones and computers. Apple seeks to tackle its customer problems with “Siri”, while Samsung has named its voice assistant technology “Bixby”. While this technology has not been fully perfected yet and in most cases needs a smart speaker, voice activation technology is going to evolve leaps and bounds in the coming years.
Interoperability
Interoperability is a transpiring technology that is proving to make chatbots more functional. It is the ability to interact and intercommunicate between different platforms. This can provide an incredible user experience and tackle all the common customer queries and problems. You can book a ticket on the website of a company and receive the details on Whatsapp. Or you can also receive a reminder for an appointment you made, on a social platform. In this way, the chatbot is integrated into the structural flow of a business, making it an impeccable technology to make use of.
No-Code Chatbots
Yes, you can now customize your chatbots without the involvement of code! There are many chatbot builder platforms available. Conferbot is one such amazing option! Conferbot lets you design your chatbot using the drag and drop feature. In this way, you can construct a chatbot for your business in no time. You can save a lot of time for your business and also enhance its agility. To best understand the demands of your customers, give them the luxury to customize the features as per their needs. This incredible technology has therefore taken the customer support world by storm.
Visit Conferbot to deploy a no-code chatbot: https://conferbot.com/
These are some of the popular technologies that make a difference in the chatbot world.
To know more about the world of technology:
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https://medium.com/voice-tech-podcast/types-of-chatbot-technology-72d095df2540
