Optimize Your Chatbot Interactions with Conferbot’s Business Hours Node: A Step-by-Step Guide

Learn how to automate your chatbot's responses based on business hours with Conferbot's Business Hours Node. This tutorial covers setup, message customization, and tips for enhancing customer service outside operational hours.

Optimize Your Chatbot Interactions with Conferbot’s Business Hours Node: A Step-by-Step Guide
November 22, 2023


In today’s fast-paced digital world, ensuring your chatbot can intelligently handle queries based on the time of day is essential for maintaining high customer service standards. Conferbot 🤖, a leader in no-code chatbot solutions, introduces the Business Hours Node, a feature designed to dynamically adjust your chatbot’s interactions to align with your business's operational hours.

The Business Hours Node Explained

The Business Hours Node is an innovative feature that allows your chatbot to respond differently depending on whether your business is open or closed. This functionality is crucial for directing users to the right information or support at the right time, enhancing user experience and managing customer expectations effectively.

Setting Up the Business Hours Node

Integrating the Business Hours Node into your Conferbot chatbot is a straightforward process that can significantly impact how your business communicates with its audience. Here’s how to get started:

  • Access Conferbot’s Builder: Sign in to your Conferbot account and choose the chatbot you’d like to enhance.
  • Implement the Business Hours Node: Locate this node in the builder’s toolbox and add it to your chatbot’s dialogue structure.
  • Customize Your Business Hours: Set your specific business hours within the node settings to ensure the chatbot knows when to switch between open and closed flows.

Crafting Effective Messages for Different Times

To make the most out of the Business Hours Node, consider the following strategies:

  • Clear Communication: Develop messages that clearly inform users of your availability and provide guidance on what they can do when your business is closed, such as leaving a message or checking FAQs.
  • After-Hours Support Options: Offer alternatives for support during closed hours, directing users to online resources or scheduling a callback when the business reopens.
  • Personalization: Tailor your chatbot’s responses to reflect your brand’s voice and customer service ethos, whether that’s during operational hours or after closing.

Who Benefits from This Tutorial

This guide is invaluable for business owners, customer service managers, and digital marketers looking to leverage chatbot technology to streamline their customer interactions based on business hours, offering a more personalized and efficient user experience.


By integrating Conferbot’s Business Hours Node, you elevate your chatbot from a simple conversational tool to a smart, time-aware assistant that enhances how your business communicates with its customers. Follow this tutorial to refine your chatbot’s functionality, ensuring it aligns perfectly with your operational hours and customer service objectives.

Transform your chatbot into a 24/7 intelligent assistant with Conferbot. Start optimizing your chatbot interactions based on business hours today, and unlock a new level of automation and efficiency. For further guidance, don’t forget to check out our tutorial video.

Frequently Asked Questions

Q: What types of chatbots can I create with Conferbot?

A: Conferbot enables you to build chatbots for a wide variety of use cases including:

  • Customer support and FAQs.
  • Lead generation and qualification.
  • Appointment booking and scheduling.
  • E-commerce assistance and recommedations.
  • Surveys, quizzes, and feedback collection.
  • User onboarding and training.
  • General information and directory assistance.

Q: Can I integrate my Conferbot chatbot with other apps and tools?

A: Absolutely! Conferbot supports integrations with popular apps and services such as:

  • CRMs like Salesforce, HubSpot, Zoho.
  • Email marketing tools like MailChimp, Constant Contact.
  • Team communication apps like Slack, Microsoft Teams.
  • Calendars and scheduling tools.
  • E-commerce platforms like Shopify.
  • Social media channels.
  • And many more via Zapier integrations.

This enables your chatbot to seamlessly transfer data, automate workflows, and provide enhanced capabilities.

Q: What platforms and channels does Conferbot support?

A: With Conferbot, you can currently embed chatbot on all web platforms or frameworks. Here is a list of the platforms and frameworks that we support

  • Platforms: WordPress, Shopify, Wix, Webflow, Squarespace and many others.
  • Libraries: HTML, React, Angular, Vue, Bootstrap etc.

Q: Is Conferbot limited to only English language chatbots?

A: Conferbot currently supports chatbot creation in 7+ languages, including English, Spanish, Portuguese, German, and Japanese, and we are constantly working to add more to our platform. If you're referring to the conversation flow itself, it's not limited by language. You can input conversation text in any language directly into the flow, allowing for a wide range of multilingual interactions to suit your diverse audience's needs.

Q: How much does it cost to build a chatbot with Conferbot?

A: Conferbot offers a free forever plan allowing you to create unlimited chatbots without needing a credit card. This plan includes a robust set of features for chatbot creation and deployment. For access to premium features, including advanced integrations, a paid plan is required to unlock these additional capabilities.

Q: What kind of support does Conferbot provide?

A: Conferbot offers multiple self-service resources including:

  • Comprehensive knowledge base and documentation.
  • Step-by-step bot creation video tutorials and guides.
  • Active community forums to get your questions answered.
  • Library of pre-built templates for common use cases.

For paid premium plan customers, we also provide dedicated email support channels.

Q: How quickly can I get a chatbot up and running with Conferbot?

A: With Conferbot, creating a chatbot is incredibly fast and user-friendly. You can have a fully functional bot ready and deployed on your website in as little as 10 minutes to a few hours, depending on the complexity and depth of the conversation flows you design.

Our intuitive visual editor, out-of-the-box AI capabilities, and vast knowledge resources make it incredibly fast to create chatbots compared to traditional custom coding approaches.

Those were some of the most frequently asked questions about building chatbots using the Conferbot. If you have any other queries, our friendly support team is just a message away!

Start creating your free Conferbot chatbot today and unlock the power of conversational AI for your business!


The Conferbot Team

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