Support Ticket System: Track, Assign, and Resolve Every Issue
Built-in support ticket system for your chatbot. Track, prioritize, assign, and resolve every customer issue with automated workflows, SLA tracking, and CSAT surveys.
No credit card required
Track Every Customer Issue
Never lose a customer request again. Built-in ticketing that converts chatbot conversations into trackable, assignable support tickets.
Priority & Status Tracking
Classify tickets by priority (Low, Medium, High, Urgent) with color-coded labels. Track status from open to resolved with custom workflow stages.
Smart Agent Assignment
Assign tickets manually or let round-robin auto-distribute workload evenly. Route by skill, department, or availability for optimal resolution times.
Escalation & SLA Rules
Set time-based escalation rules to prevent tickets from falling through the cracks. Automated alerts and reassignment when SLA targets are at risk.
Why Ticketing Matters
The difference between good and great support is accountability. Every issue tracked, every resolution measured.
Zero Lost Tickets
Every conversation that needs follow-up becomes a tracked ticket. Nothing slips through the cracks.
Faster Resolution
Smart routing sends tickets to the right agent immediately. Priority ensures urgent issues are handled first.
Team Accountability
Clear ownership for every ticket. See who's handling what, response times, and resolution rates.
Customer Satisfaction
Automated CSAT surveys after resolution measure happiness. Use feedback to improve processes.
Data-Driven Insights
Track volume trends, common issues, resolution times, and team performance with reports.
SLA Compliance
Set response and resolution targets per priority. Auto-escalation ensures commitments are met.
How It Works
From conversation to resolution in three simple steps.
Ticket Created Automatically
When a chatbot conversation needs human follow-up, a ticket is created automatically with full conversation context and customer details.
Assigned & Prioritized
Tickets are auto-assigned to agents via round-robin or manual selection. Priority is set based on rules or agent judgment.
Resolved & Measured
Agents resolve tickets with internal notes and customer responses. CSAT survey is sent automatically, and metrics are tracked.
Tickets for Every Department
From customer support to IT helpdesk - a ticket system that fits any workflow.
Customer Support
Track and resolve inquiries, complaints, and requests with full conversation history
IT Helpdesk
Manage internal IT requests, hardware issues, and access requests with SLA tracking
Bug Tracking
Log, prioritize, and track software bugs from user reports to resolution
Sales Inquiries
Convert chatbot leads into tracked sales tickets assigned to reps
HR Requests
Handle employee requests for leave, benefits, and onboarding with confidential tracking
Facility Management
Track maintenance requests, office supplies, and equipment issues
Ready to Track Every Issue?
Never lose a customer request again with built-in ticketing. Start free, no credit card required.
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