Get Unmatched Conversational Automation Abilities with Conferbot Chatbots Powered by OpenAI

Setting up live chat in Conferbot takes just minutes. First, enable the Live Chat feature in your dashboard settings. Add your team members as agents with individual logins and assign them to departments or specialties. Then, add a 'Transfer to Live Agent' block in your chatbot flow where you want human handoff to occur - this could be triggered by user request, complex questions, or specific keywords. Configure your availability hours, offline messages, and routing rules. Your agents can then respond to conversations through the web dashboard, mobile app, or integrated tools like Slack. The chatbot handles initial interactions and seamlessly transfers to humans when needed.

Not at all! Conferbot Live Chat is designed for non-technical users with an intuitive, user-friendly interface. Agents access conversations through a simple dashboard that requires no training - if you can use email or messaging apps, you can use Conferbot Live Chat. The interface shows conversation history, customer information, and chatbot context automatically. Managers can configure settings through point-and-click interfaces, and our quick start wizard guides you through initial setup in under 10 minutes. No coding, technical knowledge, or IT support required. We also provide comprehensive video tutorials and live support to help your team get started.

Absolutely! Conferbot's hybrid approach allows seamless collaboration between AI chatbot and human agents in a single conversation. The chatbot can handle initial greeting, gather customer information, answer common questions, and attempt to resolve issues using AI. When the chatbot reaches its limits or the customer requests human help, it smoothly transfers to a live agent with full conversation context. Agents see everything discussed so far, customer details, and relevant information collected by the chatbot. After the agent resolves the issue, the conversation can even return to the chatbot for follow-up or additional questions. This partnership maximizes efficiency and customer satisfaction.

Conferbot Live Chat includes intelligent offline handling to ensure customers always receive support. When agents are unavailable, the chatbot can continue handling inquiries using AI, collect customer contact information and questions for later follow-up, provide estimated response times, offer self-service resources and FAQs, allow customers to schedule callbacks, send notifications to agents via email or SMS, queue conversations for the next available agent, or route urgent issues to on-call support. You fully control offline behavior and messaging. Customers never hit dead ends - they receive immediate AI assistance or clear next steps, maintaining positive experiences 24/7.