Get Unmatched Conversational Automation Abilities with Conferbot Chatbots Powered by OpenAI

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Easy Access to Services
Instead of searching through multiple pages & links, users get quick and personalized resolution to their queries with the help of a livechat agent.
Reduce Wait Times
Long wait times on call centers can be a source of frustration for customers seeking solutions to their problems. Livechat reduces these wait times, providing real-time support and improving the overall customer experience.
Emergency Assistance
In an emergency situation, livechat support can be a lifesaver for government agencies. It offers fast and efficient help, avoiding chaos and confusion. Live chat acts is a hero in emergencies, providing updates and health tips.
Improve Customer Experience
With livechat, queries are resolved instantly. The chat-based interface is non-intrusive, allowing users to get answers to their questions without interrupting their browsing experience. This quick resolution leads to satisfied customers.
Grow your business with Conferbot

Discover the Power of Conferbot Livechat

The Game-Changing Benefits of Conferbot Livechat

The smartest chatbot on the block just became a powerhouse! With two easy ways to equip our chatbots with training data, maximize customer satisfaction and minimize frustration. All in one place!

Chatbot-Livechat Partnership

Efficiency at its finest - Conferbot Chatbot tackles 70% of conversations, leaving Livechat agents to dedicate time to complex issues.

Build Trust with Your Customers

Conferbot Livechat offers a personal touch to customer communication, leading to stronger connections and increased trust in your brand.

Reach High CSAT Score

Improves customer satisfaction through instant communication and real-time support, delivering quick resolutions.

Introducing Conferbot New Feature Backed With The Power of GPT-3.5 Turbo

The smartest chatbot on the block just became a powerhouse! With two easy ways to equip our chatbots with training data, maximize customer satisfaction and minimize frustration. All in one place!

Context Transfer
Speed up your response time by having Conferbot AI Chatbot and Livechat work together. The Chatbot will give the agent a better understanding of the customer's needs, leading to faster problem solving and happier customers.
Inboxes
With the Inbox feature, assign queries accurately to the appropriate team . Avoid unnecessary transfer and ensure prompt resolution. Enable the feature in the gambit modal and categorize inquiries based on the type of support required.
Labels
Improve customer service efficiency by easily organizing customer conversations with the Label feature. Categorize for future reference, and get detailed insights and reports from the analytics dashboard.
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Context Transfer
Speed up your response time by having Conferbot AI Chatbot and Livechat work together. The Chatbot will give the agent a better understanding of the customer's needs, leading to faster problem solving and happier customers.
Context Transfer
Speed up your response time by having Conferbot AI Chatbot and Livechat work together. The Chatbot will give the agent a better understanding of the customer's needs, leading to faster problem solving and happier customers.
Context Transfer
Speed up your response time by having Conferbot AI Chatbot and Livechat work together. The Chatbot will give the agent a better understanding of the customer's needs, leading to faster problem solving and happier customers.
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Frequently asked questions

How to enable Conferbot Livechat
Once you have live chat access, you will have the option to create a gambit. Select the live chat option from the menu. In the LiveChat Config, you can select a visitor's name, email, and a message that will be visible to your agent, and they can reply to the visitor in a more personalized format.
How to access livechat analytics
To access livechat reporting, you need to click on Reports. Then you will be able to see 3 sections: 1. Overview: In this section, you can see the open conversations and agent availability details. 2. Conversation: In this section, you can see the entire live chat data and filter it by date range as per the requirement.
How to check the conversation history with a particular customer?
To review customer conversation history, click on 'Previous conversations' in the third pane. This allows quick resolution of customer issues and efficient understanding without extensive back-and-forth interactions.
How does the livechat assignment work?
Live chats are assigned to agents based on a round-robin method. This means chats are assigned to available agents equally in rotational order.

Live Chat FAQ

Everything you need to know about implementing AI chatbots for live chat. Get answers about features, pricing, implementation, security, and industry-specific solutions.

Getting Started with Live Chat

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Setting up live chat in Conferbot takes just minutes. First, enable the Live Chat feature in your dashboard settings. Add your team members as agents with individual logins and assign them to departments or specialties. Then, add a 'Transfer to Live Agent' block in your chatbot flow where you want human handoff to occur - this could be triggered by user request, complex questions, or specific keywords. Configure your availability hours, offline messages, and routing rules. Your agents can then respond to conversations through the web dashboard, mobile app, or integrated tools like Slack. The chatbot handles initial interactions and seamlessly transfers to humans when needed.

Features & Agent Experience

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Integration & Workflow

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Analytics & Performance

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Pricing & Best Practices

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