— Thomas Bradford, VP of Customer Experience, Guardian Insurance Group

Implementing Conferbot across our insurance operations has delivered remarkable results in both customer satisfaction and operational efficiency. Our quote request completion rate has jumped by 58%, as the conversational interface makes the process feel natural rather than tedious. The claims chatbot has reduced our first notice of loss processing time from 24 hours to minutes, dramatically improving customer experience during stressful moments. Policy inquiries and coverage questions are now resolved instantly, freeing our agents to focus on complex situations requiring human judgment. The multilingual capabilities have also helped us better serve diverse communities across our territory.