Conferbot Changelog: What's New in v2.0.6 🚀

Discover the latest enhancements to our AI-powered chatbot platform. From improved conversational flows to advanced analytics, see how Conferbot is evolving to meet your customer engagement needs.

Latest Updates in Version v2.0.6

Released on 9/26/2024

🎉 Conferbot 2.0.6 Changelog

This release brings major improvements to chat interactions, private note management, and quick commands, making your experience smoother and more intuitive!

Chat & Private Notes Enhancements:

  • Notes Input: You can now add private notes directly from the chat input, making it easier to keep track of important details.
  • Private Notes in Visitor Details: See private notes directly within visitor details, so you don’t miss any context during a conversation.
  • UI Improvements: The chat input has been refined for a cleaner layout, and HTML/audio nodes in chats have been modified for a more consistent preview experience.

Quick Commands:

  • Quick Command Manager: A new manager has been introduced, allowing you to add quick commands directly into the chat input, saving you time.
  • Dynamic Quick Commands: Create, update, and manage quick commands dynamically with loaders for a smooth workflow.

Additional Updates:

  • Calendar Bookings: The booking system now includes typing adjustments, better slot selection, and disabled booked slots for improved clarity.
  • UI Fixes: Fixed issues like the "Create" button now working anywhere on the same row and improved sidebar styling.

What This Means For You

  • More Productive Chats: Add private notes directly from chat and see them alongside visitor details, making conversations more efficient.
  • Faster Actions with Quick Commands: With the new manager, you can streamline your workflow by using quick commands right within the chat.
  • Improved Booking Experience: Calendar slots are now easier to manage and see, giving you better control over scheduling.

Thank you for using Conferbot! Your experience just got a lot better.

Previous Updates

Version v2.0.5

Released on 9/17/2024

Conferbot 2.0.5 Changelog

🎉 Improvements & Fixes

This update brings several new features and optimizations to enhance the chat experience for both visitors and admins, focusing on smoother interactions and better notification handling.

Chat Experience Enhancements:

  • Agent Typing Indicator: We've introduced an indicator to show when the agent is typing, making conversations feel more responsive and interactive.
  • Visitor Typing Indicator: Now, agents will also see when visitor messages are being typed, improving real-time feedback.
  • In-Chat Answer Preview: In the builder view, a new "Show Answer" button lets you preview responses, helping you better manage the conversation flow.

Notifications & Interactions:

  • File Upload During Handover: File uploads during human handover are now fully functional, making transitions between bot and human support smoother.
  • Handover Sound Notification: Admins will receive an audio alert if a human handover occurs while their browser tab is inactive, ensuring no missed handover events.
  • Typing Animations: Agent typing animations have been enhanced to show agent initials, making it easier to identify who is responding.

General Fixes & Optimizations:

  • Image Choice Click Fix: Fixed an issue where clicking an image choice advanced the conversation even without selection, ensuring the chat flows correctly.
  • Opinion Scale Save Fix: Adjusted how opinion scales are saved, now only capturing the value, improving transcript accuracy.
  • Minor Changes and Bug Fixes: Several smaller tweaks were made to improve the overall stability and performance of the platform.

What This Means For You

  • Enhanced Chat Responsiveness: With new typing indicators for both agents and visitors, interactions feel more natural and engaging.
  • Seamless File Uploads: Enjoy a smoother file-sharing experience during human handovers.
  • Better Handover Notifications: Admins are now alerted via sound during handovers, even when multitasking.

Quick Start:

  • Test the Changes: Jump into your chats and experience these new improvements in action.

Thank you for choosing Conferbot! We're excited to continue bringing you better, more seamless interactions.

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