Making the customers wait to get their banking questions answered had always been second nature to the banking industry. But ever since the advent of AI-powered chatbots, banking services have started getting viewed in a positive light. Now customers can have their credit cards made in a matter of seconds. Most of the chatbots deployed by Indian banks provide this service to make their customer experience as relentless as possible. Such AI chatbots in the banking industry can solve all the customer queries and take the lead gen process a notch higher. They can act as virtual assistants and provide a personalized experience to potential customers through conversational interfaces.