This particular chatbot template is built to address veteran concerns. It can be used by veterans themselves or their close relatives and family members to register various types and levels of queries. The chatbot can answer most queries by itself but whenever it is unable to do so, it can help citizens connect to the relevant authorities via their chosen method of communication (E-mail/Phone). It also comes with the option to register citizen feedback so that you have a better idea regarding people's experiences with your services. It will be live on your site 24x7 so citizens can register their queries whenever they want. Moreover, this bot's intuitive and interactive interface successfully promotes interaction.