At times it becomes essential for banks to turn to their clients for some customer feedback on their services and products. It not only allows banks to improve their services based on the suggestions given by the customers but it also offers them an opportunity to actively participate in the internal functioning of the institute, making them feel like their opinions are valued by their service providers. A chatbot survey can act as a conversational agent and ask various question types to make sure that it is able to gather a plethora of data concerning the working of the bank. In addition to this, it also ensures that the bank survey questions add value to the customer experience, something that a human agent fails to achieve.