Trivandrum’s business landscape is thriving, with annual GDP growth of 7.2% (2023 Kerala Economic Review) and a booming IT sector contributing 32% of the city’s employment. However, local businesses face mounting pressures:
Labor costs rising 12% YoY in Trivandrum’s competitive talent market
Customer expectations for 24/7 service from Trivandrum’s tech-savvy population
Operational inefficiencies costing SMEs 18-22 productive hours/week
Forward-thinking Trivandrum companies are deploying AI chatbots to:
Automate 73% of routine inquiries (based on Conferbot’s Trivandrum client data)
Reduce response times from 8 hours to 90 seconds for customer queries
Handle 5x more transactions without additional staff
Local economic impact:
47 Trivandrum businesses created new digital roles after chatbot implementation
78% cost reductions achieved within 90 days by early adopters
31% revenue growth reported by retail businesses using chatbots
With 250+ Trivandrum businesses already automated, the city is emerging as Kerala’s AI-powered business hub.