- Conferbot lets logistics companies automate 'Where is my shipment?' inquiries by connecting to tracking systems via webhooks for real-time status lookups.
- Collect quote requests with structured chatbot forms that capture origin, destination, cargo details, and timelines -- then push leads to your TMS or CRM automatically.
- Deploy on your website, WhatsApp, Messenger, and 8+ channels so customers and partners get instant answers wherever they reach out.
- Handle damage claims and delivery exceptions with file upload nodes that let customers submit photos, documents, and supporting evidence directly in the chat.
- Escalate complex issues to live agents with full conversation history, priority levels, and ticket management for seamless human handover.
Why Logistics Professionals Choose Conferbot
Reduce repetitive inquiry volume and give customers instant answers to their most common shipping questions -- even at 2 AM on a Sunday.
Connect with Your Logistics Stack
Connect your chatbot to your TMS, tracking systems, and business tools through webhooks and Zapier -- no custom development required.
Everything You Need for Logistics Automation
A complete chatbot toolkit for logistics companies to automate customer communication, streamline operations, and reduce support costs.
Shipment Inquiry Bot
Connect your tracking system via webhooks so the chatbot answers 'Where is my shipment?' questions instantly. Customers enter a tracking number and get real-time status pulled directly from your systems.
Quote Request Bot
Collect shipment details through structured chatbot forms -- origin, destination, cargo type, weight, dimensions, and timelines. Qualified leads are pushed to your TMS or CRM via webhooks and Zapier.
Delivery Scheduling
Let customers book or reschedule delivery windows using the built-in calendar booking node. Sync appointments to your dispatch system through webhooks for real-time scheduling.
Claims Collection Bot
Streamline the claims process with file upload nodes. Customers submit damage photos, invoices, and supporting documents directly in the chat, and your team receives everything with full conversation context.
Shipping FAQ & Policies
Build a knowledge base with your shipping rates, delivery zones, customs policies, and packaging guidelines. AI answers customer questions accurately from your own content using GPT-4, Claude, and Gemini.
Live Support Handover
When a customer has a complex issue, lost shipment, or escalation, the chatbot hands off to a live agent with full context. Agents get priority levels, assignment routing, and internal notes.
Powered by leading AI models including GPT-4, Claude, and Gemini.
Get Started in Three Easy Steps
Deploy your chatbot in minutes, not months. No coding required.
Choose Your Template
Pick from pre-built shipment tracking, quote request, or claims collection templates -- or build custom flows from scratch with the visual drag-and-drop builder and 30+ node types.
Customize & Connect
Add your shipping policies to the knowledge base. Set up webhooks to pull tracking data from your TMS, and connect to your CRM and 5,000+ apps via Zapier.
Deploy & Monitor
Go live on your website, WhatsApp, Messenger, and more. Track inquiry volumes, resolution rates, and customer satisfaction with real-time analytics dashboards.
Trusted by Logistics Organizations Everywhere
From freight brokers to last-mile carriers, logistics businesses use Conferbot to handle customer inquiries at scale without growing their support team.
Chatbots for Other Industries
Discover how businesses in other industries use AI chatbots to automate support, capture leads, and grow.
