Transform Utility Customer Experience with Intelligent Chatbots
Revolutionize how you engage with customers using AI-powered chatbots designed specifically for energy and utility companies. From automating bill explanations and handling service requests to managing outage communications and promoting energy efficiency, our solutions help you deliver exceptional customer service while reducing operational costs and supporting sustainability initiatives.
Automate Billing Inquiries & Payment Processing
Utility customers frequently have questions about their bills and payment options. Our chatbots integrate with your billing systems to provide instant explanations of charges, usage patterns, and rate structures. Customers can easily make payments, set up autopay, request payment extensions, and enroll in budget billing plans through intuitive conversations. This automation reduces call center volume by up to 40% while improving customer satisfaction through immediate, consistent responses.
Schedule a Demo
Streamline Outage Reporting & Communications
During power outages, utility companies experience massive spikes in customer contacts. Our chatbots help manage these surges by enabling customers to report outages, receive estimated restoration times, and subscribe to status updates. The platform automatically detects affected service areas and proactively sends notifications when power is restored. This coordinated approach improves customer experience during critical events while allowing your service teams to focus on resolution rather than communication management.
Schedule a Demo
Simplify Service Requests & Scheduling
Utility companies manage numerous service requests, from meter installations to property access. Our chatbots streamline these processes by collecting all necessary information, validating service addresses, checking technician availability, and scheduling appointments in real-time. The system sends reminders, allows for easy rescheduling, and provides status updates throughout the service lifecycle. This automation reduces scheduling errors by 35% while providing a more convenient experience for customers.
Schedule a Demo
Promote Energy Efficiency & Sustainability
Modern utility customers are increasingly interested in reducing their environmental impact and lowering bills through energy efficiency. Our chatbots help utility companies promote these initiatives by analyzing customer usage patterns and providing personalized energy-saving recommendations. The platform can enroll customers in rebate programs, schedule energy audits, and educate users about renewable energy options. These engagement tools improve program participation rates by 45% while supporting your sustainability goals.
Schedule a Demo
How it works 💁🏻♀️
Design utility-specific conversations
Choose from our energy and utility templates or build custom workflows for billing support, outage management, and service scheduling using our intuitive drag-and-drop editor.
Integrate with your utility systems
Connect your chatbot to your billing platform, outage management system, and field service management tools through secure APIs. Deploy across your website, mobile app, and social channels.
Measure impact on service and efficiency
Track key utility metrics like call deflection rates, customer satisfaction, and program enrollment figures. Use our analytics dashboard to continuously improve your chatbot's performance.
What Our Customers Say
The future of customer experience is conversational. Join us today.
Transform Your Digital Conversations
