One Chatbot. Every Channel.

Pick channels by where your customers already are, not by how many you can switch on. For most businesses that means the website widget first - it costs nothing, needs one embed script, and catches people while they are still looking at the product - and WhatsApp second, because it carries the follow-up conversation the website cannot. A third channel is worth adding only once you can name the audience that lives there: Instagram if buyers arrive from social, Telegram for developer and community audiences, Slack or Microsoft Teams when the bot is answering colleagues rather than customers.

Each channel below has its own page with setup time, cost and platform requirements. If you want to see the flows that suit a given platform before you commit, the templates by platform pages pair each channel with ready-made conversations, and which channels should you deploy on works through sequencing them by audience, region and use case.

The platforms your customers already message on, plus the website widget. Every one runs the same flow.

The same website widget, with install instructions written for each platform - where the snippet goes, which theme file or app screen to use, and what to check afterwards.

Native SDKs, not WebView wrappers, published to npm, pub.dev, Maven Central and CocoaPods. Adding one is a dependency and an init call.

Your customers are not all on your website. They message on WhatsApp (2.8 billion users, 98% open rate), Facebook Messenger (1 billion users), Instagram DM (700 million users), and Telegram (900 million users). A chatbot that only works on your website leaves 60-70% of customer touchpoints uncovered.

Omnichannel deployment means building one chatbot and deploying it across every channel your customers use - website, messaging apps, social media, and native mobile apps. Same AI, same knowledge base, same analytics. No separate builds, no per-channel fees.

Channel engagement: the numbers

The difference between channels is not just reach - it is engagement quality. WhatsApp messages have a 98% open rate and 45-60% click-through rate, compared to email's 22% open rate and 2-3% click-through. When you deploy your chatbot on WhatsApp alongside your website, you are not just adding a channel - you are multiplying your engagement by 4-5x.

* With proactive greeting. Passive chat icon achieves only 2-5%.

How one bot works across every channel

With Conferbot, you design your conversation flow once in the visual AI builder. Then connect any channel with one click. The platform automatically adapts message formatting, buttons, and media to each platform's capabilities. WhatsApp supports up to 3 buttons while Discord supports 25 - your bot handles the differences automatically.

For mobile apps, Conferbot provides true native SDKs - not WebView wrappers - for Android (Kotlin/Jetpack Compose), iOS (Swift/SwiftUI), Flutter, and React Native. All four SDKs are published to their respective package registries (Maven Central, CocoaPods, pub.dev, npm) and include 50+ node types, offline message queuing, push notifications, and full theming.

Which channels should you start with?

Start with website + WhatsApp - this combination covers 80% of use cases for most businesses. Your website chatbot captures visitors during browsing, and WhatsApp handles follow-ups, reminders, and ongoing conversations where open rates are 4x higher than email.

Add Instagram and Messenger if you run social media ads - Click-to-WhatsApp and Click-to-Messenger ads tend to achieve a substantially lower cost per lead than traditional landing page funnels. For internal teams, deploy on Slack or Microsoft Teams to automate IT help desk, HR queries, and onboarding.

The cost of not going omnichannel

Businesses that deploy chatbots on a single channel miss 60-70% of their customer touchpoints. A customer who reaches out on Instagram and gets no response does not switch to your website - they switch to a competitor. Research shows that 78% of customers buy from the first company that responds, regardless of channel.

With Conferbot's flat-rate pricing, every channel is included in your plan. No per-channel fees, no per-message charges. Compare this to competitors who charge separately for WhatsApp, limit channels by tier, or don't support omnichannel at all.

Ready to go omnichannel? Build your chatbot free and deploy across every channel in under 10 minutes. Browse 250+ templates to get started instantly.

Running any of these platform APIs yourself? The error code directory documents 325 WhatsApp, Telegram, Discord, Messenger, Instagram, Slack, LINE and Teams error codes one by one - the literal message, what it actually means, and an ordered fix - and the platform limits reference collects each platform's rate limits, messaging tiers and size caps with sources. Channels connected through Conferbot handle tokens, webhook verification and retries for you, so these are for the moment you are debugging your own integration or deciding whether a failure is yours or the platform's.

Ready to go omnichannel?

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