Collect Documents From Users Through A Chatbot

Enabling file upload in Conferbot is straightforward. In your chatbot builder, add a 'File Upload' block to any conversation flow where you need users to share files. Configure the allowed file types (documents, images, videos, etc.), set maximum file size limits, specify whether uploads are required or optional, and customize the upload prompt message. Conferbot automatically handles file storage, virus scanning, and secure delivery to your team. Files can be forwarded to email, stored in your dashboard, or integrated with cloud storage services like Google Drive or Dropbox.

Conferbot supports all common file types to meet diverse business needs. Users can upload documents (PDF, DOC, DOCX, TXT, XLS, XLSX, PPT, PPTX), images (JPG, PNG, GIF, BMP, SVG, WEBP), videos (MP4, AVI, MOV, WMV), audio files (MP3, WAV, M4A), compressed files (ZIP, RAR), design files, and more. You have complete control over which file types to allow for each upload widget, ensuring users only submit appropriate files. Maximum file sizes can be configured from 1MB to 100MB depending on your plan and specific requirements.

Yes! Conferbot supports both single and multiple file uploads in a single conversation flow. You can configure each upload block to accept multiple files simultaneously, which is perfect for scenarios like job applications (resume + cover letter + portfolio), insurance claims (multiple photos of damage), customer support (screenshots + logs + documents), or document collection processes. Users can drag and drop multiple files, or select them individually. All files are organized together in your dashboard and included when forwarded to your team.

File size limits depend on your Conferbot plan. Free plans support files up to 10MB each, Starter plans allow up to 25MB per file, Pro plans support up to 50MB, and Business/Enterprise plans can handle files up to 100MB or larger with custom configuration. These limits ensure fast uploads while accommodating business needs like high-resolution images, detailed documents, and comprehensive reports. If users attempt to upload files exceeding the limit, Conferbot provides a friendly error message explaining the size restriction and suggesting alternatives like compression or cloud file sharing.