Slack error two_factor_setup_required: Two-factor setup is required
Last verified against Slack API reference - chat.postMessage errors
Two factor setup is required.What error two_factor_setup_required means
The workspace enforces two-factor authentication, and the user behind the token has not completed 2FA setup, so Slack refuses to act on their behalf. The reference description on chat.postMessage is the terse "Two factor setup is required." This is an account-state error, not an API-usage error: nothing about your request is wrong, and no request parameter can fix it.
You will effectively only see this with user tokens, because it is a property of a human account. Bot users do not go through 2FA enrollment. That makes the error a strong hint about your architecture: an integration that can be blocked by one employee's incomplete security enrollment is an integration riding on a personal credential, with all the fragility that implies (see also account_inactive for the offboarding variant of the same problem).
The fix happens in Slack, not in code: the user signs in and completes two-factor enrollment as their admin requires, after which the same token works again. Your app's job is merely to fail gracefully and tell the right person why their connected Slack account has stopped working.
What it looks like
{"ok": false, "error": "two_factor_setup_required"}Why it happens
- The workspace or org enabled mandatory two-factor authentication after the user installed your app.
- A new user authorized the app before completing the 2FA enrollment their workspace requires.
- An admin reset a user's 2FA, putting the account back into setup-required state.
How to fix Slack error two_factor_setup_required
- 1Surface the error to the owning user: their Slack account needs two-factor setup completed before the integration can act as them.
- 2Have the user sign in to Slack and finish 2FA enrollment per their workspace policy.
- 3Retry the failed operation after enrollment; the token itself remains valid.
- 4If the integration does not genuinely need to act as a person, migrate the affected calls to a bot token so account-state policies stop affecting it.
How to stop it recurring
Prefer bot tokens over user tokens for anything unattended; personal-account states (2FA, deactivation, revocation) then cannot interrupt service. Where user tokens are essential, monitor for auth-family errors per user and notify the specific owner instead of aggregating them into a generic failure metric.
Official reference: Slack API reference - chat.postMessage errors. See all Slack error codes or the Slack limits and quotas.
Related codes
- account_inactive: Token for a deleted user or workspaceAuthentication token is for a deleted user or workspace when using a bot token.
- token_revoked: Token has been revokedAuthentication token is for a deleted user or workspace or the app has been…
- invalid_auth: Authentication cannot be validatedSome aspect of authentication cannot be validated. Either the provided token…
Error two_factor_setup_required - quick answers
What does Slack error two_factor_setup_required mean?
The workspace enforces two-factor authentication, and the user behind the token has not completed 2FA setup, so Slack refuses to act on their behalf. The reference description on chat.postMessage is the terse "Two factor setup is required." This is an account-state error, not an API-usage error: nothing about your request is wrong, and no request parameter can fix it.
How do I fix Slack error two_factor_setup_required?
1. Surface the error to the owning user: their Slack account needs two-factor setup completed before the integration can act as them. 2. Have the user sign in to Slack and finish 2FA enrollment per their workspace policy. 3. Retry the failed operation after enrollment; the token itself remains valid. 4. If the integration does not genuinely need to act as a person, migrate the affected calls to a bot token so account-state policies stop affecting it.
Stop debugging Slack by hand
Connect the channel through Conferbot: tokens, webhooks and retries are handled, failures show as readable status.