1. How do I connect LiveAgent to Conferbot?
Connect via LiveAgent REST API in 3 steps:
1. Generate API keys in LiveAgent admin
2. Configure OAuth in Conferbot dashboard
3. Map custom fields (e.g., "Artist Genre")
2. What processes work best?
Top use cases:
- Auto-replies to submission confirmations
- Demo tape analysis routing
- Contract follow-ups via LiveAgent tickets
3. Implementation costs?
Typical $15,000–$50,000 with 6-month ROI. Includes:
- LiveAgent API development
4. Ongoing support?
24/7 LiveAgent specialists provide:
- Monthly performance reviews
- Quarterly workflow optimizations
5. Enhancing existing workflows?
Conferbot adds:
- AI scoring to LiveAgent tickets
- Auto-tagging by talent tier
- CRM sync without manual exports