Washington DC’s public transit system is one of the busiest in the nation, with over 700,000 daily riders relying on WMATA (Metro) and bus services. For businesses, managing Public Transit Assistant inquiries—whether for employees, customers, or logistics—can be a significant operational burden. AI-powered chatbots are revolutionizing how Washington DC companies handle these demands, offering 94% faster response times and 85% cost reductions compared to traditional methods.