Messenger error 2022: Commerce messaging temporarily disabled

Code 2022 is a feature-scoped enforcement action: "The ability to send commerce messages has been temporarily disabled. This is the result of a feature limit placed after a policy violation." Unlike the blanket policy block 368, this one names its scope, commerce messaging, and its cause, a violation that has already been adjudicated. The Page or app crossed a commerce-policy line, and Meta responded by switching off that capability class for a period.

Commerce messaging covers the transactional surfaces Messenger offers around selling: order-related flows, product templates and the commerce-adjacent message types. Violations that draw this limit typically involve prohibited goods or services, misleading transaction claims, or misuse of purchase-flavored messaging for promotion. The word "temporarily" is genuine, feature limits expire, but the duration is not returned in the error, and repeated violations escalate in length and scope.

Operationally, 2022 splits your bot's traffic: ordinary conversation continues to work while the commerce-flavored sends fail. A bot that treats it as a global outage will look broken everywhere; a bot that catches it per-feature can degrade cleanly, keep answering questions, take orders through a webview or website link instead, and tell staff why the product carousel stopped rendering. The authoritative place to see the restriction, its reason and any appeal path is the Page's account-quality surfaces in Meta Business Suite, not the API.

{
  "error": {
    "message": "(#2022) The ability to send commerce messages has been temporarily disabled. This is the result of a feature limit placed after a policy violation.",
    "type": "OAuthException",
    "code": 2022,
    "fbtrace_id": "BLBz/WZt8dN"
  }
}

Keep commerce messaging strictly transactional and compliant: sell only permitted goods, describe orders accurately, and keep promotion inside the surfaces built for it. Review Meta's commerce policies whenever the catalogue changes, category drift is how compliant Pages become non-compliant. Feature-scoped enforcement and its escalation ladder are discussed alongside 368 in this catalogue and in the Messenger troubleshooting guide.