Pay a deposit to confirm a booking
After the visitor picks a slot with the Google Calendar step, create a payment link for the deposit product and send it in the confirmation message.
Stripe chatbot integration
The Stripe step creates a Stripe payment link or a hosted Checkout page while the visitor is still in the conversation, from a product in your Stripe account or an amount the chat worked out, and hands the link to the next message.
Build on the Free plan. The Stripe step runs on Pro ($39/month) and above.
- Builder step
- Stripe: payment link, checkout, customer, products, prices, payment status
- How you connect
- Your Stripe secret key, test or live
- Currencies in the step
- USD, EUR, GBP, CAD, AUD, INR
- Plan
- Pro and above (native integrations)
- Card data
- Never touches Conferbot: the visitor pays on Stripe
What it does
What the Stripe step can do
The moment a visitor decides to buy is the worst moment to send them looking for a checkout page. The Stripe step closes the gap: once the chat knows what they want, it asks Stripe for a payment link or a Checkout page and shows it in the next message, so paying is one tap away.
Payment happens on Stripe's own hosted page. Card details go to Stripe, not to your chatbot or to Conferbot, and the payment lands in your Stripe account with your usual receipts, payouts and reporting.
Create a payment link
Pick a product and price from your Stripe account and a quantity, and the step creates a Stripe payment link. Add a success URL to send buyers to your thank-you page afterwards.
Create a Checkout session
Create a hosted Stripe Checkout page with success and cancel URLs, the visitor's email filled in, and optional shipping address collection.
Charge a custom amount
Instead of a saved price, set an amount (in the smallest unit, so 4999 is 49.99), a product name and a currency. The amount can be a variable, such as a quote the flow calculated.
Create a customer
Create a Stripe customer from the visitor's email, name and phone, and keep the customer ID for later steps.
List products and prices
Fetch the products and prices in your Stripe account, so the builder shows them in menus and a flow can present them to the visitor.
Check a payment
Look up the payment status of a Checkout session or payment intent by its ID, for example when a visitor asks whether their order went through.
Whatever the step creates, its main value is saved to the variable you name under Save result: the payment URL for links and Checkout, the customer ID, or the payment status. Put that variable in a button or message, such as Pay securely here: ${payment_url}.
Reference
Fields in the Stripe step
| Field | What it does |
|---|---|
| Stripe account | A saved Stripe secret key. Keys starting sk_test_ run in test mode; sk_live_ takes real payments. |
| Operation | Payment link, Checkout session, Create customer, List products, List prices, or Check payment. |
| Product and price | Chosen from menus loaded from your Stripe account. |
| Custom amount | Used instead of a saved price: the amount in the smallest currency unit, a product name and the currency. |
| Currency | USD, EUR, GBP, CAD, AUD or INR. |
| Quantity | How many of the item. |
| Success and cancel URLs | Where Stripe sends the buyer after paying, or if they leave Checkout. |
| Customer details | Email, name and phone, usually ${email}, ${name} and ${phone}. |
| Save result | The variable that receives the payment URL, customer ID or status. |
Setup
How to accept Stripe payments in your chatbot
About ten minutes. You need a Pro or higher Conferbot workspace and access to your Stripe dashboard's API keys.
- 1
Get your Stripe secret key
In the Stripe dashboard, open Developers, then API keys. Start with the test-mode secret key (it begins
sk_test_) so you can try the flow without real charges. - 2
Add the Stripe step and connect
Drag the Stripe step into the flow, choose Connect Stripe Account and paste the key. Conferbot checks it with Stripe before saving, and the key is stored encrypted for your workspace.
- 3
Choose what to create
For a fixed product, choose Payment link and pick the product and price. For a total the chat calculates, choose Checkout session and set a custom amount from a variable.
- 4
Set the redirect URLs
Add your success page and, for Checkout, a cancel page. Without them Stripe has nowhere sensible to send the buyer after paying.
- 5
Show the link in the chat
Save the result to a variable such as
payment_url, then add a message or button after the step that uses it. - 6
Test, then switch to live
Pay with one of Stripe's test cards, check the payment in Stripe's test dashboard, then connect your live secret key and publish.
Recipes
Flows people build with Stripe
Quote, then checkout
Ask the questions that set the price (size, quantity, options), calculate the total into a variable, and create a Checkout session for that custom amount with the visitor's email prefilled.
Sell from the chat
Recommend a product with a quiz or questions, then create a payment link for the one the visitor chose, so the recommendation and the purchase happen in the same place.
Events and registrations
Collect attendee details, create the Stripe customer, then send a payment link for the ticket. Log the registration with the Google Sheets step.
Access
Permissions and access
What the secret key allows
A Stripe secret key can act on your whole Stripe account, which is why Conferbot checks it against Stripe before saving and stores it encrypted for your workspace. The step uses it only to create payment links, Checkout sessions and customers, and to read products, prices and payment status.
Test mode first
A key starting sk_test_ is labelled as test mode in the dashboard. Keep test and live keys as separate connections so a test flow can never charge a real card.
Removing or rotating a key
Delete the key on the Integrations page to disconnect it. If you think a key was exposed, roll it in the Stripe dashboard under API keys and paste the new one into the step; the old key stops working at once.
Good to know
Limits and behaviour to plan around
The visitor pays on Stripe
The step creates the payment page; the payment itself happens on Stripe's hosted page. That keeps card data out of your chatbot, and it means the conversation shows a link rather than a card form.
Checkout sessions expire
Stripe Checkout sessions expire after a period (24 hours by default), while payment links stay valid until you deactivate them in Stripe. Use payment links for messages a visitor may come back to later. See expires_at in Stripe's Checkout Sessions API.
Amounts are in the smallest unit
Custom amounts follow Stripe's convention of the smallest currency unit: 4999 means 49.99 in USD or EUR. Calculate totals in that unit before the step.
Test and live keys are separate
Products, prices and payments in test mode do not exist in live mode. After switching keys, re-pick the product and price from the live list.
Failures do not stop the chat
If Stripe rejects the request, the conversation continues and the result variable stays empty. Show a fallback such as "we will email you a payment link" when it is blank.
Troubleshooting
Fixing common Stripe problems
| What you see | Why, and the fix |
|---|---|
| The key is rejected when connecting | Paste the secret key (it starts sk_test_ or sk_live_), not the publishable key, which starts pk_. |
| No products in the menu | The account has no active products in that mode. Create a product and price in Stripe, or check you connected the right mode, then reload the list. |
| The payment link variable is empty | Stripe returned an error, often a missing price or an invalid amount. Pick a price, or set a custom amount and product name. |
| Buyers land on a strange page after paying | No success URL was set. Add your own success and cancel URLs to the step. |
| The amount is 100 times too small or large | The custom amount must be in the smallest unit. 49.99 dollars is 4999. |
FAQ
Stripe integration: common questions
Can a chatbot take payments with Stripe?
Yes. The Stripe step creates a Stripe payment link or hosted Checkout page during the conversation and saves its URL to a variable, which you show to the visitor in the next message or button.
Does card data pass through Conferbot?
No. The visitor pays on Stripe's hosted page, so card details go to Stripe only. Conferbot just creates the link through Stripe's API.
Can I charge an amount the chat calculates?
Yes. Instead of a saved price, set a custom amount, product name and currency. The amount can be a variable, written in the smallest currency unit, such as 4999 for 49.99.
Which currencies does the Stripe step support?
The step offers USD, EUR, GBP, CAD, AUD and INR for custom amounts. Saved Stripe prices use the currency set on the price in Stripe.
Can I test it without real charges?
Yes. Connect your test-mode secret key, which starts with sk_test_, pay with Stripe's test cards, then switch to the live key when the flow is ready.
Which Conferbot plan includes the Stripe integration?
Stripe is a native integration, included on Pro and above. You can build and preview the flow on any plan.
How do I connect my Stripe account?
Paste your Stripe secret key into the Stripe step. Conferbot checks the key with Stripe before saving it to your workspace, encrypted.
Can the chatbot tell a visitor whether a payment went through?
The Check payment operation looks up the status of a Checkout session or payment intent by its ID, and saves the status to a variable the flow can use.
Do payment links expire?
Stripe payment links stay valid until you deactivate them. Checkout sessions expire, after 24 hours by default, so links are the better choice for messages people may return to later.
Let the chat close the sale
Start free with Conferbot - the free plan includes 600 conversations a month and needs no credit card, so you can build the flow and test it today. The Stripe step switches on with Pro.
Checked against Conferbot's product and Stripe's documentation on November 3, 2026: Stripe Payment Links, Stripe Checkout, Stripe API keys.
Discover More
Continue exploring
Explore features, connect third-party tools, and browse ready-made templates.
Guides & Resources
Deep-dive pillar guides, real use cases, and the chatbot & AI glossary.
What Is a Chatbot?The complete beginner's guideCustomer Support ChatbotAutomate support & cut response timesLead Generation ChatbotCapture & qualify more leadsBest AI Chatbot BuildersCompare the top platformsWhat Is an AI Agent?AI agents explained, no jargonAI Agent vs ChatbotThe difference, side by sideChatbot ROI CalculatorSee your savings - free, no signupChatbot Use CasesReal-world chatbot examplesChatbot & AI GlossaryKey terms explained
Guides for Stripe flows
Guides for flows that end in a sale or a deposit.